Sending your samples to
the v&m lab in George

1. Select a courier of your choice, shipping is your responsibility
2. Our responsibility starts when your samples arrive at the lab
3. Having your samples arrive timeously in a good, representative condition is the first step to a successful result
4. Try not to ship sensitive samples on a Friday.
5. Some samples are sensitive to time, temperature and/ or light, some are not. If your samples are sensitive, please take appropriate steps to mitigate by selecting a quicker delivery option, by cooling the samples or wrapping the samples in tin foil.
6. A sealed 6-pack polystyrene container with a supermarket ice-brick will remain cold for up to two days
7. Label samples clearly with a good marker that does not smudge if exposed to moisture and if in doubt place each sample in a separate Zip-Lock bag
8. Ensure that sample container caps are thoroughly closed, preventing leakage and cross contamination
9. Insert the shipping doc in a Zip-Lock bag and place inside the container with the samples. We prefer this method vs. shipping docs received by email because it avoids us having to match specific emails to specific batches of samples. The sooner we have your samples booked-in, the sooner we can start testing and provide you with those results.
10. You are welcome to use your own shipping documents providing they contain all the detail. Keep in mind we prepare the test report from these documents (Sample names, ID, batch number, manufacture date etc.)
11. The amount of sample required for testing varies. If your sample is coarse and must be milled (for example whole chili pods) we will require more (approximately 100 g per test). If your sample is a homogenous fine powder (for example a food colourant/ colour additive) we will require less (2-3 g per test).
12. If unsure about any of this, just give us a call: 044 874 8484